We are hiring Part Time Dispensary Associates to work 15 to 25 hours; part-time shifts range from 4-8 hours between Monday through Friday and Saturday. The successful candidates will be responsible for ensuring each Patient receives outstanding service by providing a positive and friendly environment. Assist Patients with their personal needs, maintain solid product knowledge, facilitate new Patientship and Patient renewal processes and always provide the highest level of customer service.
Essential Duties and Responsibilities:
Provide exceptional customer service in accordance with established standards.
Develop and maintain rapport with our Patients, vendors, service providers and staff.
Ensure Patients concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.
Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.
Communicate the effects of different types of cannabis to Patients clearly and effectively.
Ring up sales on Point of Sale System and process cash transactions.
Ensure strict controls to protect organization assets at the direction of management.
Set up and break down display cases daily. Assist in display maintenance and housekeeping.
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
Facilitate the new membership and Patient renewal processes.
Perform data entry and manage the Patient database.
Dispensing medical cannabis in Medical Marijuana Use Registry.
Answer phone calls and forward to the appropriate staff member.
Book appointments for Patients for services they request.
Maintain a current stock of Educational materials, new patient folders etc.
Frequently maintain dispensarys cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
Maintain a positive work environment conducive to trust and respect.
Maintain strictest confidentiality in compliance with HIPAA guidelines.
Perform other related work as required.
Work Experience Requirements:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
Retail, cash handling and Point of Sales (POS) experience required.
Working knowledge of Microsoft Office.
Experience in the medical cannabis industry preferred, but not required.