Customer Service Representative
The customer service representative role is an extremely important one within the company and requires a multifaceted skill set. Sitting at the front desk, the successful candidate will be the first impression for many customers visiting the company or calling in for the first time. An ability to work across a variety of tasks oftentimes in stressful situations is an essential attribute for the successful candidate.
In addition to answering basic sales inquiries, relaying messages, checking the status of out-going reports, and following up with basic client requests, you are responsible for collecting payments for products and services, and maintaining client records. This role also functions as the main intake resource for customer test specimens, logs in samples to the laboratory information management system (LIMS) in a manner that will ensure chain of custody validity and keeps the sample receiving area organized, clean and with a professional appearance.
Essential duties and responsibilities:
Log samples and payment into our database and inventory management systems
Adheres to sample intake policies and procedures
Performs a variety of clerical tasks that include maintaining spreadsheets, managing and organizing customer records.
Answers telephone, screens callers, checks voicemail, relays messages, greets visitors, maintains calendars, and schedules consultation appointments.
Helps support the sales and marketing development when needed
Capable of listening to customer’s needs and able to advise and educate customer on test methods that best suit their requirements.
Performs other duties and assumes other responsibilities as apparent or as delegated.
Respect and maintain confidentiality of patients that use our testing services: assure patient confidentiality at all times.
Previous experience in customer service job
Microsoft Office (Word, Excel)
Google Sheets and Google Docs
Excellent phone and listening skills
Making arithmetical calculations quickly and accurately
Comfortable in dealing with and being accountable for cash transactions
Understanding and following verbal and written instructions; work independently in the absence of supervision.
Communicate effectively in writing and verbally
Establish and maintain effective working relationships with clients
Background in biological or chemical sciences is preferred
Previous experience working in a laboratory environment and/or in the cannabis industry preferred
Please submit all resumes and cover letters via the apply form, or send as an attachment to email@example.com with customer service rep/front desk in the subject line.
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