Sales / Customer Service Rep.

Resume posted by DomoYoung420 in Customer Service.

Desired position type: Part-Time
Location: Los Angeles California, United States

dyoung542@gmail.com
Tel:
2138006167
Mobile:
2138006167

Summary

Public Relations, Customer Service, Retail, Sales, Stocking, Receiving, Clerical experiemce.

Education

Riverside Community College
Business Administration/Marketing
Taking Break

March Valley Academic Center
General Education
Diploma awarded in June 2004; presented a speech at commencement exercise; received an award for “Sustained Effort”

Experience

Intern) Public Relations Rep. / Blogger / Writer / Red Carper Host & Interviewer
Los Angeles, CA
The Hip Hop Publicist PR / The Industry Inbox
October 2015 – February 2016
Establish or maintain cooperative relationships with representatives of the Entertainment community, consumers, employees, or public interest groups. Maintain knowledge of media production, communication, and dissemination techniques and methods, this includes alternative ways to inform and entertain via written, oral, and visual media. Respond to requests for information from the media or designate an appropriate spokesperson or information source via email, text messages or phone calls. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times with the ability to communicate information and ideas in speaking so others will understand. Knowledge of principles and methods for showing, promoting, and selling products or services, this includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Write press releases or other media communications to promote clients. Writer features, reviews about latest music, videos and news related to Hip-Hop.

(Volunteer) Office Assistant / Greeter
Riverside, CA
Riverside DPSS (La Sierra Office)
November 2014-September 2015
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Review files, records, and other documents to obtain information to respond to requests. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments and maintain and update appointment calendars.

Seasonal Sales Associate
Riverside, CA
Kohl’s
October 2013 – January 2013
Provide Customer with the highest level of Customer Service. Greeting and assisting Customers find prices, items, etc. Ring up Customers at Registers (or POS) and bag all items. Clean and maintain sectioned working and fitting rooms. Assisting Customer in line to get rung up when line starts getting out of control.

Seasonal Sales Associate
Forever 21 June 2013 to September 2013
Provide customers with exceptional customer service, focusing on placing the customer first and keeping them coming back; Assist customers in finding their perfect outfit: clothes, shoes, and accessories for any occasion; Answer customers’ question and provide customers with information about current and upcoming promotional deals and sales; Clean and maintain assigned area; Receive incoming store shipments during “truck week”.

Booking Agent/Publicist/Public Relations Rep (Internship)
Encino, CA
Beyond Creative Public Relations
March 2012 to August 2012
Find jobs for actors, authors, film directors, musicians, models, producers, professional athletes, writers and other people in various entertainment businesses. Write press releases, manage campaigns and perform other public relations functions. Check and answer emails, text messages, and phone calls; set up appointments to talk with business people, arranging a photo opportunity for a candidate or to get pictures of a new, modern factory to send out with a press release; arrange public appearances, lectures, contests, or exhibits for clients to increase product and service awareness and to promote goodwill. Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups.

Internship Studio City, CA
3783 Media Group May 2011 to August 2011
Assists in daily business and personal tasks; running errands, filing (invoices, bills, agreements, contracts, etc.) answering phones, emails, texts, scheduling appointments (photo/video shoots) typing up documents (i.e. invoices, bill payments, schedules, contracts) greeting and assisting talent, staff and guests.

Skills

  • Customer Service
  • Computer
  • Dependability
  • Reliability
  • Fast-Learning
  • Organizational
  • Independent
  • Team Player
  • Clerical

Specialties

    customer service

Spoken Languages

    English

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